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The trusted advisor / by David H. Maister, Charles H. Green and Robert M. Galford

By: Contributor(s): New York : The Free Press, ©2000Description: xiii, 240 p. ; 23 cmISBN:
  • 9780743204149 (hbd)
Subject(s): DDC classification:
  • 658.46 MAI
Summary: The Trusted Advisor, by David Maister, Charles Green, and Robert Galford, explores the crucial role of trust in professional relationships, particularly for consultants, advisors, and anyone in a service-oriented role. The book emphasizes that technical expertise is not enough; building trust is essential for success. It provides a framework for developing trust-based relationships with clients, focusing on understanding their needs, demonstrating reliability, and fostering genuine connection.
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The Trusted Advisor, by David Maister, Charles Green, and Robert Galford, explores the crucial role of trust in professional relationships, particularly for consultants, advisors, and anyone in a service-oriented role. The book emphasizes that technical expertise is not enough; building trust is essential for success. It provides a framework for developing trust-based relationships with clients, focusing on understanding their needs, demonstrating reliability, and fostering genuine connection.

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