TY  - BOOK
AU  -  Maister,David H.
AU  - 
AU  - 
TI  - The trusted advisor
SN  - 9780743204149 (hbd)
U1  - 658.46 MAI 
PY  - 2000///
CY  - New York : 
PB  - The Free Press, 
KW  - Management
KW  - Customer relations
KW  - Work structure
N2  - The Trusted Advisor, by David Maister, Charles Green, and Robert Galford, explores the crucial role of trust in professional relationships, particularly for consultants, advisors, and anyone in a service-oriented role. The book emphasizes that technical expertise is not enough; building trust is essential for success. It provides a framework for developing trust-based relationships with clients, focusing on understanding their needs, demonstrating reliability, and fostering genuine connection.

ER  -