Maister, David H. <br/><br/>
The trusted advisor 
/ by David H. Maister, Charles H. Green and Robert M. Galford 
 - xiii, 240 p. ;   23 cm.  
<br/><br/> The Trusted Advisor, by David Maister, Charles Green, and Robert Galford, explores the crucial role of trust in professional relationships, particularly for consultants, advisors, and anyone in a service-oriented role. The book emphasizes that technical expertise is not enough; building trust is essential for success. It provides a framework for developing trust-based relationships with clients, focusing on understanding their needs, demonstrating reliability, and fostering genuine connection. <br/> 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9780743204149 (hbd) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.<br/>Customer relations.<br/>Work structure.
<br/><br/><label>Dewey Class. No.: </label>658.46 MAI