The Nordstom way : the inside story of America's #1 customer care service company / by Robert Spector, Patrick D. McCarthy.

By:

Spector, Robert [author]

Contributor(s):

Patrick D. McCarthy [author]

Language: English New York : John Wiley & Sons, INC, 1995Description: viii, 244 p. ; 22.5 cmISBN:

9780471584964

Subject(s):

DDC classification:

658.8 SPE

Summary: Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company.

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Holdings
Item type	Current library	Home library	Collection	Call number	Status	Notes	Date due	Barcode
Gratis	Chanakya University Knowledge Centre Chanakya University Knowledge Centre	Chanakya University Knowledge Centre	Chanakya University	658.8 SPE (Browse shelf(Opens below))	Available	MIR No : 46		CU12321

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Previous	658.8 BAI Essential of Marketing	658.8 NIR Marketing as strategy : understanding the CEO's agenda for driving growth and innovation /	658.8 RAJ International Marketing MBA	658.8 SPE The Nordstom way : the inside story of America's #1 customer care service company /	658.807 23 SHE Principles of marketing : with case studies	658.812 GOL Red-hot customers : how to get them, how to keep them /	658.812 HES The service profit China : how leading companies link profit and growth to loyalty, satisifaction, and value	Next

Includes index.

Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company.

English

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